Have Questions?
Delivery Time
When we have all of the items of your order in stock, we will process it for shipment immediately. Please note most orders take 2-5 business days to process before actually leaving our warehouse. If we do not have an item in stock, a refund will be issued, as well as a confirmation email explaining the reason for the refund. You may receive a shipping notification before your order actually leaves our warehouse, as this message is sent automatically as soon as a shipping label is created.
Shipping
Please be aware that shipping costs are non-refundable once the order has shipped. The customer is responsible for the cost of shipment and, if desired, reshipment in the event that your order has the wrong address on file, is undeliverable, returned to our facility or lost in the mail.
When selecting your shipping method, please note that the USPS does NOT guarantee the delivery times for any service they offer (including Priority). The USPS does estimate typical delivery times of 2-8 business days for Media Mail, and most orders shipped with this service do arrive close to that window.
If you need your order to arrive by a specific date, we discourage you from choosing Media Mail or First Class service to ship your order. For faster transit times, you can select Priority Mail, and for guaranteed delivery times you can select UPS.
Returns
Woodbury Music Shop accepts returns ONLY for items that are defective or incorrect. If you receive an item that has one of these issues, or you are missing merchandise, please email info@woodburymusicshop.com. Some issues may require photo verification.
*Please note that we keep our inventory in a climate-controlled area. However, changes in weather in transit can cause changes in instruments and records.
Order cancellation
If you wish to cancel your order, please contact us as soon as possible. If your order has already left our facility, we cannot cancel the order or issue a refund. In some instances, we are unable to refund shipping costs for canceled orders if too much time has elapsed. Please email info@woodburymusicshop.com if you wish to cancel an order or have any other related questions.
Express shipping
If you are placing an order and need it by a specific date, feel free to email us so we can let you know what options are available. While most orders take 2-5 business days to process, we can move orders with Express shipping to the front of the queue by special request in most instances.
Special Requests
If you have any special instructions regarding the packing of your order, please leave them in the “Notes” section during checkout.
Contact Us
If you have any questions or concerns regarding your order, please email info@woodburymusicshop.com. Most emails to the store are answered within 1 business day.
